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Our client, an online publishing company based in London is looking for a Customer Service/Online Marketing Assistant to join their team. This position requires someone who has a passion for sport, has strong Customer Service and some Marketing experience and an excellent work ethic.
KEY RESPONSIBILITIES:
Customer Service - Dealing with customers on the phone and by email including;
Arranging refunds
Reporting to finance
Upselling to customers
Arranging the dispatch of books with the mailing house
Clearing customer inboxes on a daily basis
Marketing
Building and sending email campaigns including setting up the monthly schedule and coming up with strategies for testing
Maintain marketing reports for daily email sends, including the monthly online report
Updating spreadsheets
Managing affiliate relationships as well and identifying new potential relationships whilst keeping report of any activity
Looking at ways to bring in new leads based on reviews around current leads and where they are coming from and which leads are converting best
Making sure the social media accounts are active i.e twitter and facebook by interacting with the users and providing them with information and offers regarding and new content/books/subscriber offers that are coming in
PERSONAL SPECIFICATIONS:
Knowledge of HTML is desired
Intermediate to Advanced using Excel
Experience working with email service providers and a content management system is desired
Knowledge of Social Media is useful but not essential
Excellent analytical, literacy and numeracy skills
Excellent communication skills
A passion for sport performance/sport science is essential
Creative and able to contribute innovative ideas
They will be responsible for compiling accurate marketing and financial reports on business activity.
If you feel you have the necessary skills and experience then please apply online immediately
KEY RESPONSIBILITIES:
Customer Service - Dealing with customers on the phone and by email including;
Arranging refunds
Reporting to finance
Upselling to customers
Arranging the dispatch of books with the mailing house
Clearing customer inboxes on a daily basis
Marketing
Building and sending email campaigns including setting up the monthly schedule and coming up with strategies for testing
Maintain marketing reports for daily email sends, including the monthly online report
Updating spreadsheets
Managing affiliate relationships as well and identifying new potential relationships whilst keeping report of any activity
Looking at ways to bring in new leads based on reviews around current leads and where they are coming from and which leads are converting best
Making sure the social media accounts are active i.e twitter and facebook by interacting with the users and providing them with information and offers regarding and new content/books/subscriber offers that are coming in
PERSONAL SPECIFICATIONS:
Knowledge of HTML is desired
Intermediate to Advanced using Excel
Experience working with email service providers and a content management system is desired
Knowledge of Social Media is useful but not essential
Excellent analytical, literacy and numeracy skills
Excellent communication skills
A passion for sport performance/sport science is essential
Creative and able to contribute innovative ideas
They will be responsible for compiling accurate marketing and financial reports on business activity.
If you feel you have the necessary skills and experience then please apply online immediately
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