Customer Service Representative Removals Company
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Heathrow, London

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Exciting project within removals industry with more than 200 locations worldwide is now recruiting a Customer Service Representative .

The Customer Service Representative (CSR) is responsible for growing sales by partnering with other staff to provide outstanding customer service to all customers through in-depth knowledge of company products and services. The main roles are:

- Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in our services.
- Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services. May recommend alternate services and/or products based on cost, availability or customer specifications.
- Prepares all move-related paperwork and documents on a daily basis.
- Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
- Assist management with scheduling and tracking of movers and drivers in accordance with move requirements.
- May participate in various marketing activities including networking, direct mail and charitable move coordination

EXPERIENCE:
- A minimum of six months to one year of customer service and/or office experience is required. Outside or inbound sales and/or moving industry experience is preferred.

Skills/Knowledge/Abilities Required
- Excellent customer service skills (friendly, courteous and helpful)
- Effective listening and communication skills
- Good grammar, voice and diction
- Good organizational and time management skills
- Ability to analyze and solve problems effectively
- Accurate; consistent attention to detail
- Demonstrated understanding and application of effective selling strategies and techniques
- Confidence to initiate customer contact, and comfortable asking for the sale
- Strong team player who works productively with a wide range of people and personalities
- Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
- Basic computer and keyboarding skills
- Able to perform basic business math
- Able to present a professional image at all times to customers and vendors
- Demonstrated integrity, ethical standards, and commitment to our Core Values

If you feel this is the right position for you , please send us your C.V. We are a rapidly growing company where new management positions will be came available soon.