Customer Service Representative - Casual Worker

Contract type
886 days ago


Key Responsibilities

Act as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an exceptional first impression.
Taking pride in the appearance of the business centre by adhering to the Regus dress code and ensuring all areas of a Regus centre including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards and representative of a 5-star business.
Contribute to the overall revenue of the centre by identifying opportunities to up sell and cross sell Regus products and services.
Increase client retention by meeting and exceeding client needs.
Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
Demonstrate a true passion for customer service by proactively seeking ways to exceed client’s expectations, always going above and beyond.
Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.
Commit to solving any client/visitor issues and following through to resolution.
Support clients’ needs by preparing meeting rooms or offices before client use, troubleshooting basic IT and telecom technical issues, moving furniture and providing beverages.
Providing administration support including delivering mail, organising courier services, ordering office supplies, preparing and booking their meeting rooms and other administration/secretarial duties.

Key Criteria

Previous work experience within a customer service focused position.
Previous experience of working within in a client-facing environment, i.e. Reception/ concierge.
Professional communication skills.
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
Proven organisation skills ability to prioritise and multi-task.


Previous experience within another serviced office provider or other service related industry.
Degree or equivalent within hospitality or business.

Ad ID: 1004094774