Customer Service Education Administrator
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London

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Professional Education Awarding Body Is Recruiting For An Education Membership Renewal Advisor To Join Their Team In London

Contract: 12 Months

£22,000

Retain And Engage Students, Affiliates, Full And Fellow Members By Actively Encouraging Either Progression To The Next Level Or Retaining Their Membership At A Level That Meets Their Current Career Requirements
Promote Membership And The Benefits To Individual Members Of An Ongoing Relationship With The Organisation Throughout Their Career.
Providing Exceptional Customer Service And Communicate Effectively, And Providing Information And Advice On Matters Relating To The Work Of Team.
Contribute To The Team's Objectives And Targets, And In Particular, Those In Place For The Retention Of All The Organisations Members.
Process Subscription And Late Payment Fees In An Efficient And Timely Manner And Within Agreed SLA's
Process Direct Debit Information Within Agreed Deadlines And Ensure The Quality Of The Information Stored To Aid The Successful Collection Of Fees.
Process Applications For Reduced Subscription, Life Membership And Light Reinstatement Efficiently And Effectively And Within Agreed SLA's
Process Cease Of Membership Ensuring That Wherever Possible A Reason For Leaving Is Captured, Proactively Identifying And Communicating Any Emerging Trends.
Assist With The Generation Of All Renewal Related Communications And To Have A Full Understanding Of The Membership And The Benefits At Each Level In Order To Ensure That The Communications Influence Key Decision Making Moments.
Provide Excellent Service To Internal And External Customers By Ensuring The Prompt, Efficient And Accurate Handling Of All Enquiries.
Respond To Second Line Escalated Calls Associated With The Renewal Process Escalated From The Contact Centre.