Customer Adviser – Leicester (RBSG)
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Leicester

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Customer Adviser – Retail Telephony

Competitive salary and benefits

At RBS, the vision of UK Retail (including the RBS and NatWest branch networks) is to become Britain’s most helpful and sustainable bank. Our people are key in helping us achieve this, which is why we place a high priority on recruiting the very best people with the right skills, experience and behaviours.

As a member of our Contact Centre Team, whether you’re answering a direct call from a customer or calling a warm lead, we’ll need you to be able to assess the customer’s requirements and deal with them efficiently, professionally and helpfully.

Knowing our product range intimately, you’ll match your customer to the best products and services for them and be able to explain the benefits, options and quotes clearly. You’ll also be able to spot an opportunity to cross sell other RBS products, close your sales and liaise with other relevant departments accordingly.

We offer up to 15% incentive bonus and industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers. You’ll need to bring confidence, energy and a competitive spirit that’ll see you get results. We want people who will push to exceed their targets, keep 100% motivated and help both customers and colleagues alike see us continue our success.

At RBS we treat all our staff as individuals. That’s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance.

For further information and to apply, please click on the above button.


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