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A 5 Star* Front Of House Manager Is Required To Manage A Large Prestigious Corporate Site Based In Berkshire. £28,000 - £33,000pa
You Will Deliver An Exceptional Standard Of Service To Staff, Customers And Visitors Associated With This Site. High Attention To Detail And The Ability To Manage A Diverse Range Of Services And Staff Is Key For This Role.
You Will Work With The On Site Management Team And Ensure:-
-Ownership For The Front Of House Environments And Staff Delivering A 1st Class Reception Service To Clients, Staff And Visitors
-To Manage, And Be Involved In The Recruitment Policy Of All Reporting Staff And Ensuring All Welfare And Performance Issues Are Pro-actively Dealt With.
-To Provide Training And Guidance And Management To The Reception, Concierge, Post Room And Porter Teams
You Will Take Responsibility For All Aspects Of The Front Of House Teams And Environments, Including:
-Management, Training, Recruitment, Development And Appraisals Of All Staff Within The Front Of House Environment
-Adhere To All Front Office Services Key Performance Indicators As Agreed With The Client, Attending Monthly Review And Performance Meetings
-Responsible For All Roster Requirements Ensuring That All Positions Are Covered At All Times. Liaisons With Support Functions Are To Be Established And Maintained Ensuring That Adequate Back Up Resources Of Trained Personal Are Available.
-Each Front Of House Environment Shall Produce And Maintain A Library Of Information Pertaining To Anything Relevant To The Particular Location And Position.
Incorporate Tool Box Talks. At Each Team Meeting On All Matters Relevant To Health And Safety.
-Liaise And Support Any FM Initiatives For Special Events And Provide Support As Deemed Necessary.
-Plan All Training Requirements, Having Confirmed Its Relevance And Ensure That All Training Is Carried Out In A Timely And Efficient Manner. All Training Must Be Recorded And Maintained.
-Ensure That All Stationary, Id Badge Stocks Etc. Are Maintained To Optimum Stock Levels And If Required Order Goods As Necessary
The Ideal Candidate Will:
-Possess Excellent Interpersonal And Communication Skills
-Be Customer Service Focused Internally And Externally
-Have Excellent Organisation Skills
-Have A Pro-active Approach, And Confidence To Suggest And Organise Better Ways Of Working.
-Have Strong Management And Supervisory Skills
-Be Free To Carry Out Travel To National Locations On Behalf Of This Client
-Hold A Full Driving License
The Ideal Candidate Will Be Able To Display And Evidence The Following Key Competencies As A Minimum:
-3 Years Plus Experience Of Working In A High Profile Front Of House Or Hospitality, Hotel Management Role, Which Provides Direct First-line Interaction With Visitors, Staff And Customers
-2 Years Plus Experience Of Leading A Service Focused Team, Providing Exceptional Services To Visitors, Staff And Customers
-Positive Professional Engagement With Senior Executive Staff, Customers And Visitors
-Ability To Present To Key Stakeholders Both Internally And Externally On Account Performance And New Innovations And Initiatives
-Proven Track Record In Delivering FoH Specific Training And Providing Personal Development Plans For All Persons Under Their Responsibility
-Management Of Service Delivery Through Key Performance Indicators That Clearly Demonstrate The Value Delivered Through The FoH Team
You Will Deliver An Exceptional Standard Of Service To Staff, Customers And Visitors Associated With This Site. High Attention To Detail And The Ability To Manage A Diverse Range Of Services And Staff Is Key For This Role.
You Will Work With The On Site Management Team And Ensure:-
-Ownership For The Front Of House Environments And Staff Delivering A 1st Class Reception Service To Clients, Staff And Visitors
-To Manage, And Be Involved In The Recruitment Policy Of All Reporting Staff And Ensuring All Welfare And Performance Issues Are Pro-actively Dealt With.
-To Provide Training And Guidance And Management To The Reception, Concierge, Post Room And Porter Teams
You Will Take Responsibility For All Aspects Of The Front Of House Teams And Environments, Including:
-Management, Training, Recruitment, Development And Appraisals Of All Staff Within The Front Of House Environment
-Adhere To All Front Office Services Key Performance Indicators As Agreed With The Client, Attending Monthly Review And Performance Meetings
-Responsible For All Roster Requirements Ensuring That All Positions Are Covered At All Times. Liaisons With Support Functions Are To Be Established And Maintained Ensuring That Adequate Back Up Resources Of Trained Personal Are Available.
-Each Front Of House Environment Shall Produce And Maintain A Library Of Information Pertaining To Anything Relevant To The Particular Location And Position.
Incorporate Tool Box Talks. At Each Team Meeting On All Matters Relevant To Health And Safety.
-Liaise And Support Any FM Initiatives For Special Events And Provide Support As Deemed Necessary.
-Plan All Training Requirements, Having Confirmed Its Relevance And Ensure That All Training Is Carried Out In A Timely And Efficient Manner. All Training Must Be Recorded And Maintained.
-Ensure That All Stationary, Id Badge Stocks Etc. Are Maintained To Optimum Stock Levels And If Required Order Goods As Necessary
The Ideal Candidate Will:
-Possess Excellent Interpersonal And Communication Skills
-Be Customer Service Focused Internally And Externally
-Have Excellent Organisation Skills
-Have A Pro-active Approach, And Confidence To Suggest And Organise Better Ways Of Working.
-Have Strong Management And Supervisory Skills
-Be Free To Carry Out Travel To National Locations On Behalf Of This Client
-Hold A Full Driving License
The Ideal Candidate Will Be Able To Display And Evidence The Following Key Competencies As A Minimum:
-3 Years Plus Experience Of Working In A High Profile Front Of House Or Hospitality, Hotel Management Role, Which Provides Direct First-line Interaction With Visitors, Staff And Customers
-2 Years Plus Experience Of Leading A Service Focused Team, Providing Exceptional Services To Visitors, Staff And Customers
-Positive Professional Engagement With Senior Executive Staff, Customers And Visitors
-Ability To Present To Key Stakeholders Both Internally And Externally On Account Performance And New Innovations And Initiatives
-Proven Track Record In Delivering FoH Specific Training And Providing Personal Development Plans For All Persons Under Their Responsibility
-Management Of Service Delivery Through Key Performance Indicators That Clearly Demonstrate The Value Delivered Through The FoH Team
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