Complaints And Compliance Officer
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Bournemouth

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Salary: DOE

Location: Bournemouth Centre

Big Warranties Are Looking For A Complaints And Compliance Officer To Join The Compliance Team.

Company: The Bournemouth Independent Group Offer A Full Range Of Key Insurance Products
For Households That Are Some Of The Most Comprehensive And Competitive On The Market. We
Are One Of The Fastest Growing Providers Within The Sector And Supply Thousands Of Consumers
With A High Quality Service Every Day.

Role: As Complaints And Compliance Officer You Will Be Ensuring All Regulatory Procedures Are Be Followed Via Regular Monitoring. You Will Also Be Primarily Responsible For The Following.

*Monitoring And Reviewing Of Calls.
*Deal With Complaints Handling From Customers Via Letter And Email.
*Review And Enhance Compliance Policies And Procedures
*Complete Monthly Root Cause Analysis Of Complaints Received.

Experience:
*Experience Gained Within FSA Regulatory Insurance.
*Be Numerate, Articulate, And Analytical
*Have Strong Attention To Detail And Be Highly Organised
*Experience With Microsoft Office And Excel.
*Experience With Dealing With Customers.

Hours: 41.25 Hours Per Week – Flexi Time (as Agreed With Your Manager)
Holiday: 28 Days Per Year.

If You Feel This Role Is For You, Please Email Please Send A Covering Letter And Your CV To Us.