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- Contract type
- 879 days ago
Complaint Handler - Leicester (RBSG)
£18,485 including package
At RBS, the vision of UK Retail (including the RBS and NatWest branch networks) is to become Britains most helpful and sustainable bank. Our people are key in helping us achieve this, which is why we place a high priority on recruiting the very best people with the right skills, experience and behaviours.
We are currently recruiting for a number of contact centre based complaint handlers to identify, take ownership, investigate and resolve complaints in accordance with our Group Complaint Handling Standards. In this role youll need to support staff in the identification, thorough and impartial investigation and resolution of simple complaints, always ensuring a fair outcome for the customer is achieved and due consideration is given to material distress, inconvenience and financial loss.
For us this role is vital, and so making sure that your experience matches the requirements is important. To succeed, youll need to demonstrate proven complaint handling skills, a passion for outstanding customer service and the ability to manage and defuse conflict and resolve disputes. To support you in this we carry out regular and ongoing assessment of all staff involved in the complaints handling process to ensure that we have competent staff, maintain our standards and comply with Group Standards and FSA regulations.
In return for your skills, experience and attention to detail, we offer an excellent employee salary and benefit programme which can be tailored to suit your individual needs. In addition to financial benefits, we offer a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your own work-life priorities.
For further information and to apply, please click on the above button.