Client Data Manager
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London

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Job Title: Client Data Manager
Location: Hornsey Street - London

Date: 2nd February 2012

Listen Is The Market-leading Telephone Fundraising Agency In The UK And Currently Works On Behalf Of Many Of The UK's Most Important Charities. We Have Firmly Established Ourselves As The Quality Driven Agency Since Our Inception 3 Years Ago And Are Looking For Bright, Ambitious And Professional People To Join Our Growing Team.

Synopsis Of Role

Commercially And Technically Experienced, This Role Primarily Provides Set Up And Maintenance Of Scripting/CTI Campaigns Throughout Their Lifecycle.

The Client Data Manager (CDM) Is Responsible For The Creation Of Both Front End And Backend Processes Within Agreed Business SLA’s To Ensure All Campaigns Are Timely And Accurate.

CDM’s Are Responsible For The Import And Manipulation Of Data Whilst Adhering To The Data Protection Act And BS7799 Data Security.

The Role Requires Verification And Feedback Of Any Inaccuracies Within Briefs Or Data Supply, Which May Impact On The Accuracy Or Start Date Of A Campaign To Operations And Accounts At The Earliest Opportunity.

Excellent Communication Skills Are Pre Requisite To The Role As The CDM Is Expected To Manage And Maintain Relationships With Both Internal And External Clients. The Communication Of New Ideas And Changes To Process Should Be Continuous.

The Individual Must Be Team Orientated, Flexible And Be Able To Work In A Fast Paced Environment. The Ability And Willingness To Embrace New Technology And/or Processes Is Essential.

It Is The Responsibility Of The CDM To Work To The Agreed Personal Development Plan And To Highlight Any Issues, Which May Impact On Achieving The Objectives And Goals Set.

Principal Accountabilities

• Follow The Listen Software Development Lifecycle To Ensure Accurate Campaign Set Up And Quality Of Service To The Client
• Continuously Look To Improve Practices Both Individually And Within The Team.
• Daily Management Of Work Load
• Manage Client Relationships To A High Standard
• Be Aware And Adhere To Data Protection Act 1991 And BS7799 Data Security.
• Report Issues And Concerns Which May Impact On A Campaign To The Customer Relations Manager And Operations
• Report Any Resource Issues Which Cannot Be Managed Through Negotiation To The Delivery Manager
• Self Development And Making The Senior Systems Manager Aware Of Training Requirements
• Problem Resolution


Critical Skills & Job Complexity

Unique Knowledge & Skills

• Hands On Experience In Delivery/development Role
• Ability To Meet Business Requirements Through The Application Of A Programming Language
• Strong Customer Service Skills And An Eagerness To Excel And Be Part Of A Dynamic, Fast Growing Team
• Superb Trouble-shooting Skills And Persistence In Problem Solving.
• Ability To Exercise Independent Judgement And Creative Problem-solving Techniques In A Highly Complex Environment
• Integrating Diverse User Systems.
• Excellent Written And Verbal Communication Skills
• Attention To Detail And The Ability To Learn Quickly
• Excellent Personal Organisational Skills
• Strong Inter-personal Skills
• Ability To Communicate Articulately In Both Business And Technical Language
• Negotiation, Presentation, Planning, Prioritisation
• In Depth Knowledge Of Client Organisations
• A Desire To Make A Difference.


Technical Competencies

• Technical Experience And/or A Background In High Performance Systems, Is A Plus. Experience In Data, CTI, Scripting Programming In The Contact Centre Industry Is An Advantage
• Excellent Working Knowledge Of MS Windows, MS Office, MS Access, SQL, VB, SSIS
• Working Knowledge Of Reporting Services An Advantage
• Proficiency In Developing Technical Solutions
• Understanding Of Best Practices In Software Delivery And Development