Claims Executives - Managing Cases
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London

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PPI Claimline (PPIC) Is A Growing Claims Management Company Based In Northwest London With Offices In Kettering. PPIC Is Owned National Accident Helpline (NAH), The Leading Marketing And Legal Services Company For Solicitors Who Specialise In Personal Injury Law That Represents More Than 100 Legal Practices Across The UK. NAH Is Investing In PPIC For Growth And Through PPIC Is Extending Its Experience In Championing Consumers’ Access To Justice To The Payment Protection Insurance (PPI) World. The PPIC Team In London Is Approximately 85, With Plans To Grow Significantly The End Of The Year In London And Kettering. The Claims Executive Role Is Based In London.

PPIC Helps Consumers To Claim Back Mis-sold PPI, Which Is A Type Of Insurance Commonly Mis-sold With Personal Loans And Credit Cards. PPIC’s Main Operations Are The Handling And Administration Of PPI Claims, Which Is An Administrative And Regulatory-based Process Performed Primarily On A Computer-based Claims Management Software System.

Main Purpose Of Job
Claims Executives Manage Large Case Loads Of Individual Clients That Have Claims For Mis-sold Payment Protection Insurance. You Will Manage The Claims Process, Produce Written Claims Letters, Maintain Contact With Clients Throughout The Claims Process, Take Claims To The Adjudicator And Other Light Administrative Work Associated With The Claims Process. You Will Also Take Initial Customer Phone Calls And Fill Out Our Initial Questionnaire, A Vital Part Of The Claims Process.

Your Business Will Be Primarily Conducted Through The Phone, Our Claims Management Software System, And Through Writing Letters Of Complaint And Follow Up Letters Using Microsoft Office. It Is Vital That You Are Highly Organised And Can Manage High Case Loads In A Time Sensitive Environment. A Strong Grasp Of The Regulatory Issues Involved Will Enable You To Provide Good Customer Service To Our Clients. A Positive, Results Oriented Approach Is Crucial.

We Are Looking For Candidates That Are Looking For A Long Term Position And To Develop Their Careers And Skills With Us.

Main Responsibilities Are To:
• Speak To Clients And Potential Clients On The Phone
• Analyse Credit Documents And Other Correspondence For Mis-sold PPI
• Write Precise, Correct Letters Of Complaint On Behalf Of Clients That Incorporate Complaint Arguments Based On The PPIC Consumer Questionnaire.
• Manage Numerous Clients And Cases At The Same Time.
• Follow Up Client And Bank Issues To Ensure A Case Is Progressing In A Timely Manner. The Issues May Require Additional Correspondence Or Telephone Calls With The Client And Lenders, Working With FSCS, FLA And FOS.
• Achieve Operational Targets Including (but Not Limited To) Claims Processed, Conversion, Customer Service And Satisfaction Scores.
• Maintain A High Level Of Knowledge Of Current Mis-selling Arguments, The Rules That Apply To The Sale Of PPI, And Typical Responses From Lenders.
• Identify System And Process Improvements To Continuously Improve Claim Processing Efficiencies.

Competencies
- Experience In Claims Management Or Legal Administration Is Helpful But Not Essential
- Customer Focus
- Computer Literate With Strong Typing Skills
- Highly Organised
- Team Player
- Excellent Attitude Towards Management, Other Staff Members And Customers
- Keen Attention To Detail
- Results Oriented Approach
- Excellent Telephone Manner And Interpersonal Skills

Salary: £18,000
Hours: 9am-6pm
Location: London