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Contract type
Permanent
Claims advisors
Pudsey
£16,000 Package + Benefits
Learn from our extensive range of training. Benefit from our brand new systems. But most of all, put your life experience to good use, helping resolve issues that mean a great deal to our customers.
What being a claims advisor involves
When a customer’s home, possessions, or many other important parts of their life have been damaged, it’s someone like you they’ll speak to. And that’s where your own personal qualities become important.
As part of our close knit team, you’ll be
• Answering a range of calls, from a variety of different customers
• Tackling all types of insurance claims – from pets to home insurance – across many of our brands, including Direct Line and Churchill
• Taking a methodical approach to each claim, and working through the process with each customer
• Keeping an ear out for any details that need further investigation
• Working with other teams here, as well as third party suppliers, and keeping your customer up to date with any progress.
Skills and qualities you’ll need
We want people to draw on their life experience, personality and individual talents, if you have customer service experience, so much the better. Broadly speaking, we look for:
• Helpfulness and a passion for customer service
• Empathy and understanding
• A professional attitude
What you’ll receive in return
• A lively, welcoming team atmosphere
• Extensive training to give you the skills you need
• A great benefits package
• The opportunity to progress towards specialist or team leader roles, If you wish to do so
• The option to request a shift pattern that suits your lifestyle, on an annual basis
• A working culture in which you’re encouraged to take the lead
Who we are
Direct Line Group is a new organisation, with a clear vision: to be the best at everything we do. We are the number one motor and home insurer, making us the largest insurer in the country for personal customers . We’re home to some of the nation’s best-loved brands, including Direct Line, Churchill, Privilege, Green Flag, Tracker and NIG. And we’re growing internationally too.
If you share our vision and are ready to take the lead with us, please click on the above button for further information and to apply.
Pudsey
£16,000 Package + Benefits
Learn from our extensive range of training. Benefit from our brand new systems. But most of all, put your life experience to good use, helping resolve issues that mean a great deal to our customers.
What being a claims advisor involves
When a customer’s home, possessions, or many other important parts of their life have been damaged, it’s someone like you they’ll speak to. And that’s where your own personal qualities become important.
As part of our close knit team, you’ll be
• Answering a range of calls, from a variety of different customers
• Tackling all types of insurance claims – from pets to home insurance – across many of our brands, including Direct Line and Churchill
• Taking a methodical approach to each claim, and working through the process with each customer
• Keeping an ear out for any details that need further investigation
• Working with other teams here, as well as third party suppliers, and keeping your customer up to date with any progress.
Skills and qualities you’ll need
We want people to draw on their life experience, personality and individual talents, if you have customer service experience, so much the better. Broadly speaking, we look for:
• Helpfulness and a passion for customer service
• Empathy and understanding
• A professional attitude
What you’ll receive in return
• A lively, welcoming team atmosphere
• Extensive training to give you the skills you need
• A great benefits package
• The opportunity to progress towards specialist or team leader roles, If you wish to do so
• The option to request a shift pattern that suits your lifestyle, on an annual basis
• A working culture in which you’re encouraged to take the lead
Who we are
Direct Line Group is a new organisation, with a clear vision: to be the best at everything we do. We are the number one motor and home insurer, making us the largest insurer in the country for personal customers . We’re home to some of the nation’s best-loved brands, including Direct Line, Churchill, Privilege, Green Flag, Tracker and NIG. And we’re growing internationally too.
If you share our vision and are ready to take the lead with us, please click on the above button for further information and to apply.
