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- Contract type
- 862 days ago
Jays Homecare Jays provides a comprehensive and flexible range of professional domiciliary care services throughout the UK. We are currently seeking a Care Coordinator to support our team in Enfield, Walthamstow and Brent branch. We are looking for some one with strong interpersonal skills, willing to work in a busy environment and being able to handle pressure.
The role :
To deliver service excellence to both clients and carers through effective resolution of all concerns and issues raised. To ensure all issues relating to care delivery and in association with regulatory compliance are captured and managed. This role will be primarily accountable for managing care staff and scheduling to ensure that all placements are staffed in advance, that clients and carers are communicated to ahead of planned holiday and that all sickness and absence from work is well managed and professionally coordinated. The Coordinator will act as the first point of contact for all issues relating to client and carer service delivery. The success of the Coordinator in their role will be measured through key business criteria.
*Effective management of the service delivery and carer HR
*Accountable for proactive rostering of all placements , including effective management of holidays and absence, therefore ensuring the delivery of the utilisation targets
*Ensuring an accurate carer payroll/invoice output is delivered to the Accounts Office on time each month
*To ensure that specific recruitment targets are met
*Management , supervision and communication to the care staff
*Effective personal development planning for carers and liaison with the Trainer regarding inductions and refreshers for staff
*To participate in the on call function which will require weekend working