Business Services Supervisor
Royal Mile, Edinburgh

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37.5 hours per week between 8.00 am and 6.00 pm.

This position involves working within the Business Services team at the WS Society, based in Parliament Square, Edinburgh.

You will be managing a small team and will be responsible for the delivery of exceptional quality administrative support, the smooth running of events and the management of facilities. Reporting to the Business Services Director, you will ensure the effective delivery and continuous improvement of services to members and customers through the use of internal procedures and the effective management and development of the team. You will also carry out all adminstrative duties related to our charity including lodging applications, attending Grants meetings and liaising with applicants.

Person Specification:

• Wants to delight customers, above and beyond the call of duty
• Is flexible and committed to providing excellent customer service
• Is able to handle complaints and ensure the appropriate course of action is taken to resolve them
• Works with accuracy and an eye for detail
• Always considers the best interests of the Society and its members
• Is able to suggest improvements and best practice
• Is proactive in identifying opportunities for service and process improvements and cost savings
• Has a pleasant, warm and friendly demeanour
• Enjoys working with colleagues
• Is willing to build long term relationships with the Society
• Takes personal pride in their work and appearance
• Works to adhere to all policies and procedures
• Displays the Society’s values at all times

Essential skills

• Customer focused
• Self motivated, with the ability to lead by example
• Well presented with a professional manner
• Flexible
• Computer literate
• Quick learner
• Effective communicator at all levels, both written and oral
• Hands on team worker
• Attention to detail, ability to retain high levels of concentration

Salary for this role is negotiable and dependant on experience.

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