Booking Support Monitoring At Travelfusion (part Time)
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London

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Travelfusion.com Is The World's Largest Travel Direct Connect Distribution System For 150+ Low Cost Airlines. Travelfusion Has Offices In London And Shanghai And A Customer Base Around The Globe. Travelfusion Is Seeking A Highly Qualified Personnel To Support Its Busy Operations/monitoring Team, Handling Bookings From International Clients And Taking Care Of System Stability. The Role Include 2 Main Responsibilities: Support And Monitoring.

You Will Be An Organized And Reliable Person Who Is Able To Demonstrate Excellent Communication Skills, Particularly On The Phone And Via Emails. You Are Persuasive And Are Able To Pay Close Attention To Details When Reviewing Booking Data And Stats. Alert And Energetic, You'll Be Motivated By Doing A Good Job, Providing Good Service To Our Customers. You Will Be A Dynamic Team Player And Able To Multi-task. Discretion And Confidentiality Is A Must.

Apart From The Phone Support Side, The Job Also Includes Identifying And Investigating Problematic Trends In The Booking Activity, And Reporting To The Bookings And Operations Team.
You'll Have Exposure To Real-time Systems And Services In A Fast-paced Environment. You Will Have A Basic Ability To Read Graphs, Process Data And Understand An Online Booking Process.

You May Also Be Required To Work In Shifts - For Both Sides Of The Role. Please Note This Is A Part Time Position. The Shifts Available Are Late Evening Shifts And Weekend.


Required Skills
Excellent Communication Skills In English - Spoken And Written
Excellent Phone Communication Skills - Able To Adapt, Build Rapport And Reliably Cross Check The Accuracy Of The Data.
Well Organized And Flexible // This Is A Part Time Position
Client Focused
Good Attention To Details, Careful Person.
Tech-friendly And Able To Utilise Internal Monitoring Tools For Assessing The System Performance
Demonstrate A High Degree Of Discretion And Confidentiality.
Responsible And Reliable, A Patient Thinker, Able To Work Under Stress.
Demonstrate Ability To Diagnose Trends And Patterns In Booking Data.
Independent, Action Person.
Good IT Knowdelege.

Desired Skills
Other EU Languages - Spanish, Italian, French - An Advantage
Good Working Knowledge Of Spreadsheets
A Good Understanding Of Online Booking And HTML/XML - An Advantage.
Commercial Experience In A Similar Support Role - An Advantage
Travel Industry Support Experience - An Advantage


Please Send A Short Note On Why You Believe You Will Be Ideal For The Position.

Salary: Competitive + Benefits
Location: UK
For Immediate Consideration, Please Contact Us Via The Online Form (with An Attached Resume) + A Cover Letter Describing Why You Believe You Will Be An Ideal Candidate For The Job.

STRICTLY NO RECRUITMENT AGENTS OR ANY 3RD PARTY ENQUIRIES. WE ONLY SPEAK TO CANDIDATES DIRECTLY. WE SHALL REPORT ANY 3RD PARTY APPROACHES.