1st Level Help Desk / Technical Support Professional (garage Equipment)
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London

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Responsible For Taking & Logging Incoming Calls & Providing Efficient Customer Support For All 1st Line Issues Relating To Garage Equipment, Car / Truck Diagnostic Scanners, Smoke And Gas Analysers, Desktop PC, Printers Windows XP And Peripherals.
Duties:
Providing Technical Support Over The Phone To Garage Owners/ Mechanics.
Handling Incoming Incidents Via The Phone / E-mail Promptly And Effectively.
Diagnosing And Resolving A Wide Range Of Technical Issues Over The Phone.
Take Ownership Of A Call And Seeing It Through To Closure.
Escalating Calls And Issues Where Necessary To Senior Managers & Team Leaders. Investigating And Implementing Ways Of Reducing Calls To The Help Desk.
Ensuring That All Call Details Are Captured And Entered In The Logging Software.
Updating Support Documentation.
Answering & Responding To All Calls & Requests Within Agreed Time Scales.
Keeping Customers Updated As To Progress.
Provide Troubleshooting And Configuration Support For Client Desktop And Networking Environment.
KEY SKILLS AND COMPETENCIES
A Good Working Knowledge Of All Levels Of Helpdesk Support.
Excellent Telephone Manner And Customer Service Skills.
Able To Diplomatically Manage Customer's Expectation.
Experience Of Setting Up And Maintaining Hardware And Software Systems.
Having The Ability To Listen To, Understand And Defuse Difficult Situations.
Knowledge Of All Microsoft Office Applications And Operating Systems.

Please Contact Us By Emailing Your CV To Us.
Www.v-techuk.com
0208 498 1288