Summary:
Attenda is a leading specialist in the provision of managed services solutions for operating Internet and enterprise applications. We currently manage business and brand critical applications for 134 of Europe’s leading companies including bmi, Christian Aid, easycar, Princes Foods, St. James’s Place and Travelodge.

Our services allow our Clients to selectively outsource their IT operations and re-focus on using IT to add strategic value to their business. Through a commitment to operational excellence, we manage, secure and optimise the performance of our Clients applications irrespective of the physical location of the infrastructure.

The company is financially strong and we have earned the industry’s leading accreditations ISO9001, ISO27001, ISO20000 and is an HP Signature Partner, a Microsoft Gold Certified Partner, and a SAP Adaptive IT Hosting provider. In addition we are one of only seven companies to have been ranked in the UK’s Sunday Times ARM Tech Track 100 for three consecutive years and have been voted VMware’s EMEA Hosting Partner of the Year 2008 and 2009.

We have an incredibly diverse, talented and committed team of people whose focus is squarely on working together to keep critical applications running 24 hours a day, so that our Clients can focus on building success in their own field. Due to our continued success and growth we are looking to recruit an additional person to join our Client Support team. Reporting to the ECS Manager / Team Leader you will be responsible for delivering a highly customer focussed service within a mission critical environment.

Role:
Providing support to client’s infrastructures and maintaining high availability through proactive measures

Resolving complex server issues escalated by other internal departments by administration and troubleshooting problems.

Ensuring clients & partners are updated on current status of issues

Implement operational procedures, tools and best practice as defined in corporate business plan

Ensure that knowledge is retained through documentation of processes and procedures and implementation of server changes.

Updating and maintaining our Knowledge base software.

Documenting troubleshooting carried out

Ensure all changes are documented through the change management process

Execute change management tasks in line with defined processes

Assist in the analysis and resolution of problems as raised by the problem management functions

Person:
Impeccable english language skills (written & verbal)
Preference given to those eligible for ancestral visa's, other Visa status's considered, dependent on eligibility, and experience.
Demonstrable complex 3rd line troubleshooting and problem management experience
Demonstrable troubleshooting experience within a high availability, mission critical, customer focussed web-centric environment.
Excellent high level Microsoft 2000/3 enterprise server Active Directory troubleshooting skills required.
Good understanding of web site/enterprise infrastructure technology (clustering, load balancing), with strong IIS skills.
Demonstrable experience of VMware ESX.
Experience of Cisco networking and/or security products
MCSE2000/3 and CCNA qualifications preferred.
Strong knowledge of the Internet, routing & security is required.
Demonstrable SQL troubleshooting skills desirable.
A Bachelor’s Degree in a computing-related discipline is preferred or equivalent work experience
Excellent written and verbal communication skills
Knowledge/experience of ITIL standards desirable

Contact details

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