Service Desk Engineer (1st Line Support)

Up to £24,000 pa (depending on experience) inc bonus + benefits.

Wavex is dynamic IT Services Company based in the centre of London with around 90 staff. Wavex currently offers a range of services from managed services to individual technical solutions such as hosting and co-location, infrastructure project management and implementation, VOIP telephony systems, business continuity planning, and hosted on-line data back-up services through to high-level consultancy.

We believe in hiring only the best people and as we expand, we are seeking Service Desk Engineers Engineer with a broad technical grounding including a good understanding of networking principles and Microsoft server and desktop environments.

Skills and experience

Responsibilities
• Technical incident management
• First-line IT support an remote access
• Remote monitoring of business-critical products and service levels, PC and server configuration and onsite support on an ad hoc basis
• PC and server configuration
• Proactive server monitoring and reporting
• System checks
• Back up monitoring and reporting
• Out of hours scheduled/planned work (chargeable)

Skills

You ideally have:

• Knowledge of Microsoft Exchange, Group Policies and Active Directory are advantageous
• Excellent communication, diagnostic and troubleshooting skills
• Experience VOIP, specifically Cisco Call Manager and/or Cisco Call manager Express
• Experience of diagnosing Mac hardware and software issues, or have a good understanding of Mac hardware and software
• Wavex considers all applicants, but the role typically favours those who are fully or part qualified. CCNA is desirable and relevant MCP, MCSA or MCSE qualifications are a strong bonus.
• Familiarity with Mac, Lotus Notes, Citrix and Unix environments are a plus
• We are seeking an Engineer with at least 1-2 years recent experience in a similar role


You are:

• Able to prioritise tasks whilst maintaining a clear customer focused approach
• Reliable and willing to solve client demands
• Keen for new experience, responsibility and accountability
• Able to get on with others and be a team-player
• Able to prioritise tasks whilst maintaining a clear customer focused approach


Company Benefits

Wavex encourages development of all staff and has a number of staff incentivisation schemes. These include monthly and project related bonuses and a full technical training program. All Engineers receive a funded personalised training plan, plus the ability to earn between 10% and 30% in additional bonuses due to monthly performance bonuses. Wavex works with market leading vendors so there is huge opportunity to specialise your skills around new and emerging technologies through hands-on bespoke training programmes.

Wavex offers an extensive benefits package to staff including medical and dental insurance, a company pension scheme, individual travel and training allowances and corporate Gym membership.

Wavex Awards

Winner of the Sunday Times Best Small Companies to Work for 2008 & 2009, Best Companies 1 Star Accreditation 2008 and 2 Star Accreditation 2009 , Deloitte Fast 50 awards 2006 & 2007 & 2008. We have experienced rapid growth partly due to the range of unique systems we've developed in-house. We have created a fun working environment, promoting good team working ethos and a flat company structure where everyone has a voice.

To apply

To be considered for this position you will need to be better than our engineers, the best in London. How? You will need to take our on-line engineering test on our Careers Site.

To start please email your CV to servicedeskcareers@wavex.co.uk

From here, you will receive an email with instructions to start this challenge. Please use your full name and complete at a minimum of 3 sections including choosing ‘Help Desk Engineer’ in the role field.

The salary will be based upon your experience, skills and presentation at interview. Up to £24,000 pa (depending on experience) inc bonus + benefits

Contact details

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