Our client is a major Government Department and we are looking for a financially aware first class communicator to be the first line of support for the SAP accounting package.

Key responsibilities include:
• On a daily basis, review and action the Helpdesk tickets assigned.
• Understand the purpose and significance of correctly setting up & amending users access and approval authorities within SAP, and actioning through all such requests in a timely manner.
• Administering the Helpdesk system, in order that issues that are Resolved or Work in Progress are correctly updated and categorised. Also keeping hard copy records of all resolved items.
• Preparation of monthly performance statistics for the Helpdesk.
• Closely supporting the Helpdesk manager, including frequently covering some of that person's responsibilities, for example by performing an initial appraisal of new issues arriving on the Helpdesk.
• Dealing with any other matters assigned by the Helpdesk manager, as the need arises to support the helpdesk team.


We are looking for:

• An organised individual, capable of dealing with issues in a methodical manner.
• A friendly disposition, with a desire to assist others and the ability to communicate information to a wide range of users.
• A team player, able to maintain a close working relationship with the Helpdesk Manager, and interact with the other members of the Helpdesk.
• A self-starter, able to work in a challenging environment , and deliver a consistent level of output.
• Comfortable with working in a role that has some element of routine.

• Some prior experience of a large Finance function.
• An aptitude for working within a complex systems environment.
• Strong experience of Microsoft Outlook, as well as at least basic experience of Excel.

Ideally you will have used SAP but we will consider people who have worked on similar ERP systems as long as you have worked in this type of role previously.

Contact details

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