1.To ensure that the highest level of service is provided to all guests and clients of the hotel, when being dealt with.

2.To ensure that all guest comments, including complaints, are reported and recorded with the Front Desk Team Leader.

3.To be fully conversant with all legislation in respect of data protection and ensure it is complied with at all times.

4.To maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture at all times.

5.To constantly check and maintain the forecourt, entrance, lobby, lifts and front desk areas to ensure cleanliness and tidiness. Reporting and following up any maintenance issues immediately to the guest services team leader.

6.Ensure that all entrance glass is clean and smudge free and that the forecourt paved areas are swept overnight as often as required to maintain an immaculate first impression.

7.Ensures all guests receive a warm and courteous welcome upon arrival.

8.To complete a full and complete Runner handover for each shift ensuring a seamless service.

9.To receive a thorough handover from the Team Leader and receive daily duties from them. Ensure all luggage is correctly tagged and if not query with the Team Leader.

10.To control the ordering delivery and proper placement of newspapers and magazines in public spaces


*You will be contacted if your skills and experience fulfils the criteria of the role and if the position is still available. Otherwise, your details will be kept in our confidential files should a suitable vacancy arise. We appreciate that not all candidates wish their details to be held on a database and would ask that you notify us if this is the case.

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