Charlotte Street Hotel

Opened on the 5th June 2000, Charlotte Street Hotel is situated just north of Soho. It comprises 52 luxurious bedrooms and suites as well as the restaurant Oscar, a gym, private screening room and several meeting rooms. Every bedroom is perfectly appointed with the modern traveller in mind - CD, DVD and VCR's, two line telephone with voice mail, modem and fax point, cellular telephone, safe, mini bar and large desks. Bathrooms are designed in solid granite and oak with mini colour TV's, double basins, deep bath tubs and walk-in showers. The interiors designed by Kit Kemp reflect a fresh modern English style. A "Bloomsbury set" theme has been used in many of the rooms and the drawing rooms are in the spirit of Bloomsbury painters Vanessa Bell and Duncan Grant who were influenced by Matisse and some of the more colourful French painters


About the Job

We are currently looking for an experienced Night Porter to join our Front Office Team.

The successful Night Porter must have:

·Previous experience as a Luggage Porter in a 5 Star Hotel

·Exceptional Customer Service skills
·Experience working night shifts
·Able to work in a team
·Excellent command of the English Language both spoken and written

Night Porter Hours: 41 per week (4 on, 4 off from 8.00pm - 8.00am, this will include weekends)

Salary: to £14,000

The behaviours we value at Firmdale are;

Positive can do attitude, Enthusiastic and passionate, Consistently professional, Friendly and Attentive, Interested and Driven and Genuine/Loyal/Honest

The behaviours our managers will demonstrate are;

Genuine care for their people, Customer focused, Involve people and Empower, Show consistent appreciation, Show real trust, Listen and Act, Give clear expectations, Encourage teamwork, Driven/Passionate and Ensure work is fun

Benefits for working for Firmdale;

Extensive training and development opportunities, Career planning and progression, Competitive salaries, Uniforms, Free Dry Cleaning for uniforms and Meals on duty
Incremental Holiday starting at 20 and going up a day each year to 25 days.

Incentive Schemes

Departmental Incentive Schemes, Recruitment Incentive Scheme and Employee of the month/year awards

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