This is a direct placement with a network services company. We are not an agency. .

Company Overview

Netstar specialises in building and supporting IT network and telecommunications infrastructure for small and medium businesses in London and Essex. We offer a diverse range of consultancy, deployment and support services giving us the ability to fulfil specific tasks or end-to-end solutions by working with or as our client’s IT department.

We are a young, rapidly growing company with passion for customer service and technology. We are a Microsoft Gold partner and you will be exposed to such topics as virtualization, network design, disaster recovery, business continuity, hosting services, security and bespoke managed solutions.

Current Opportunities

Roles: Support Engineer
Type: Permanent/ongoing contract
Reporting to: Helpdesk Manager
Location: London (Oxford Street) or Ilford, Essex
Rate: Circa £18,000 to £26,000 (depending on experience) plus holiday & financial & training benefits.

Core Responsibilities:

The successful candidate will have the experience and skills to support the following job responsibilities.

Technical Support and Incident Management:
• 1st and 2nd line support
• Client communication
• Phone/email/remote support
• Network administration
• Escalation management
• Ensuring job management protocols are followed
• Ticket completion
• Ensuring deadlines are met

Research, Documentation and Administration:

• Technical design and documentation
• Product and service research

Minimal Requirements: [IMPORTANT]

If you do not FUFILL ALL of the minimal requirements, please do not submit your application as it will not be considered.
• At least 1 year experience in a similar support role
• Knowledge of Microsoft Server technologies
• Excellent customer service skills
• Ability to communicate technical issues to all levels
• Excellent written and spoken English skills
• Excellent interpersonal skills & team player attitude
• Ability to work in the UK

Beneficial Qualifications:
• MCP(s), MCSE
• CCNA
• Previous experience in a network support company

How to Apply
If you are passionate about customer service, looking to work in a young, dynamic, enthusiastic environment and meet ALL the minimal requirements, please send the following to hr@netstar.co.uk :
• Your CV
• A covering letter
• Salary expectations
• Availability including any notice periods and visa restrictions

Contact details

• Email: hr@netstar.co.uk

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