London sports / healthclub jobs

Membership Sales Advisor Northwood

Date posted: Friday 9th October

Location: Northwood

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Job Title: Membership Sales Advisor
Line Manager: Club or Membership Manager

LA fitness Vision:
• To have 200 clubs
LA fitness Mission:
• We support our members and colleagues in achieving their goals
LA fitness Values:
These are our S.U.C.C.E.S.S. values. Therefore LA ﬁtness will be or do each of the following:

Supportive
• Support our members in achieving their goals and in providing the best environment to do so.
• Support our teams to deliver the best service and facilities, by recruiting, inducting, managing and developing the right people in the right jobs. To perceive our team as both team members and our internal customers.
• Support our investors by delivering results.

Unique
• Respect that individuals are unique: we will capitalise on their strengths and work with their weaknesses.
• We believe that each team member’s interaction with a member or colleague is unique, and that we should respect and respond to the uniqueness of each person as an opportunity.

Commercial
• We believe that being commercial is about delivering service results and facilities second to none. It is about constant awareness of delivering proﬁt and efﬁcient use of resources.
• We have a responsibility to our members, our teams, our investors and to our suppliers; to make all decisions and actions commercially.

Consistent
• We should be consistent in everything that we do, delivering high service, high presentation and high performance 7 days a week!
• Management should be consistent: it is about managing each situation on time, in time, every time.

Enjoyment
• A visit should be ﬁlled with enjoyment; work should be ﬁlled with enjoyment: we need to create happy, fun and energy ﬁlled experiences.

Standards
• High standards in service, performance, appearance, delivery......

Success
• We believe we are successful, and want to be more successful.
• To be successful we must be/demonstrate:
Supportive, Unique, Commercial, Consistent, full of Enjoyment, Standards and Success.
Job Purpose:
You will demonstrate a supportive, friendly, and consistent manner at all times, particularly when meeting and greeting club members, visitors, and colleagues and you will respect that they are individuals and unique.

You will be commercial in your thinking and strive to maximise club revenue through actively recruiting new members, and aim to achieve and exceed membership sales and revenue targets. You will generate awareness of the club within the local catchment area, and be proactive in generating membership leads through both inreach and outreach methods

You will be knowledgeable about your product and your customer, and be passionate about selling. You are committed, determined, and motivated by the challenge of working within a team which shares a common goal, to embrace every opportunity to achieve success and to increase both personal, and club income.

Your achievements will be indicative of task managed approach, with a ‘can do’ attitude. You will sell with honesty, integrity, and professionalism, and deliver high standards. You will be an ambassador of the LA fitness brand at all times. You will make sure that a fun and enjoyable environment is maintained, and your energy and passion for people will drive you to achieve excellent results months after month.

Your commitment to your own personal development, coupled with your enthusiasm and fun approach to work, will ensure you and your team consistently deliver the LA fitness Vision, Mission, and Values to our members and visitors and make each visit a positive one.

You will embrace every opportunity to achieve success by personally delivering exceptional levels of customer, and member service, and be a positive role model for the Membership Sales team.

FINANCIAL AND COMMERCIAL KEY RESULT AREA:
Definition: Achieve Commercial & Service targets by demonstrating member contacts and by delivering revenue, controlling costs and maintaining quality.

Meet and strive to exceed membership revenue targets as set by your Line Manager and in line with the LA fitness sales systems and procedures.

Sell memberships professionally, with integrity and accuracy, and in line with current pricing matrices and sale promotions as directed by your Line Manager. Achieve zero No Bank Account sales.

Complete all membership agreement forms accurately using the Legend system and in line with LA fitness sales procedures in order to earn incentives.

Once a sale has been completed, immediately convert all new members onto Legend Membership Management system, and comply with Legend policy and procedures at all times.

Put into place any sales promotions, as provided by the marketing department or your Line Manager following the monthly business launch. Actively promote these offers to club members, colleagues, and prospects and follow them as detailed in the company instructions.