Join our dynamic and growing team of Lounge Hosts/Attachés! Become part of a leading, international organisation that pioneers world-class concepts in guest service. Work in a motivating environment and play your role in creating stunning guest experiences for premium travellers.
Principle Accountabilities:
•Welcome guests to the lounge in a warm, courteous and professional manner
•Understand all the offerings and facilities of the lounge in order to explain them to guests
•Have a firm grasp of the designated airline’s product knowledge
•Be able to assist guests with specific requests in the lounge
•Offer guests their choice of drinks or items from the buffet area
•Maintain guest-facing lounge areas, including the dining area, bar and buffet, in an excellent condition at all times
•Ensure all food and beverages are displayed according to specifications
•Ensure that the bars, condiments, glasses, cups, etc are neatly set up
•Maintain a high level of service delivery
•Maintain company standards of grooming and personal hygiene
•Build rapport with guests and aim for 100% customer satisfaction
•Report any customer feedback (complaints and compliments) and take remedial action where possible
Competencies required:
•Previous experience in hospitality and/or customer-service role preferred
•Excellent interpersonal and communication skills
•Initiative and ability to work independently
•Enthusiasm and a service orientation
•Outgoing personality
•Positive can-do attitude
•Team player
•Excellent organizational skills
•Excellent grooming standards

the lounge in order to explain them to guests
•Have a firm grasp of the designated airline’s product knowledge
•Be able to assist guests with specific requests in the lounge
•Offer guests their choice of drinks or items from the buffet area
•Maintain guest-facing lounge areas, including the dining area, bar and buffet, in an excellent condition at all times
•Ensure all food and beverages are displayed according to specifications
•Ensure that the bars, condiments, glasses, cups, etc are neatly set up
•Maintain a high level of service delivery
•Maintain company standards of grooming and personal hygiene
•Build rapport with guests and aim for 100% customer satisfaction
•Report any customer feedback (complaints and compliments) and take remedial action where possible
Competencies required:
•Previous experience in hospitality and/or customer-service role preferred
•Excellent interpersonal and communication skills
•Initiative and ability to work independently
•Enthusiasm and a service orientation
•Outgoing personality
•Positive can-do attitude
Team player
•Excellent organizational skills
•Excellent grooming standards

Contact details

• Email: Click here to reply to this ad

Anti spam: Do NOT contact me offering services or anything of a commercial nature.