IT - Customer Service Representative - Tech Support

We are looking for an experienced Customer Service Representative who has a demonstrated technical aptitude and passion for technology.

Required Knowledge, Skills & Abilities:

* Customer Services and Call Center experience
* Proven Technical Support experience
* Able to work an on-call rotation schedule (evenings and weekends, carry pager)
* Multi-tasker who can work to deadlines and perform problem resolution
* Excellent telephone communication skills and writing skills
* Willingness to learn, take on new responsibilities and develop a career at Givex
* Experienced in word processing and other MS Office products (Word, Excel, Outlook)
* Experienced at troubleshooting; analytical and problem solving skills
* Basic knowledge of networking (an asset)
* Documentation and reporting skills
* Bilingualism an asset (Mandarin, Cantonese, French, Spanish, Portuguese)

Role & Responsibilities:

Our CS team responds to incoming telephone calls and emails from our Givex client base. As a Customer Service Representative, you will:

* Participate in 24/7 rotation schedules (extra compensation, scheduled in advance)
* Use system tables to control the setup of the clients
* Troubleshoot, document and refine internal processes
* Participate in quarterly system releases as part of virtual promotion teams
* Test daily system regression of our core system 2x day; early and late day shifts
* Document and provide knowledge transfer

Contact details

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