Why should you choose Firmdale?

At Firmdale we work towards the highest levels of guest satisfaction, as such you will be part of an award winning team who take service to another level. We are a market leader and a rapidly expanding Company that can offer fantastic career opportunities. To facilitate our expansion we have a policy to wherever possible, promote from within. At Firmdale, each individual employee is valued – here you are not just another number, you are key to our future success.

We have a dedicated Company trainer as well as dedicated IT and Food & Beverage trainers. We offer a fantastic spectrum of training opportunities. The training available ranges from soft management to detailed technical skills; examples of these are Train the Trainer, Leadership, Learning Academies and much more.

Firmdale is a Company you will be proud to work for. We are individual, stylish, modern and elegant.

In recognition of our commitment to investing in our people we have won the following awards;
•Winner Springboard Award for Excellence - "Best career progression" 2007
•Winner Training Journal "Best customer service initiative" 2008
•Winner Springboard Award for Excellence - "Best initiative to attract people into management" 2008
•Winner Queen’s Award for Enterprise 2000, 2006, 2009

About the Reservations Agent Job

We are currently recruiting for a Reservations Agent to join our team.
This is an excellent opportunity to become part of an award winning team with a reputation for excellence throughout the industry.
To be successful in your application for the position of Reservations Agent, you must possess the following:

Essential
Previous experience as a Reservations Agent
A proven track record and background in 5* properties
Excellent communication skills both verbal and written
Well spoken
Team player
Excellent telephone manner
Outstanding organisation skills
Superb attention to detail
Outstanding customer service skills and an approachable and friendly manner
The right to work in the United Kingdom

Desirable
Previous Fidelio experience

Reservations Agent Hours: 40 hours a week (5 days out of 7, including weekends)

Company Info

Firmdale Hotels is an award winning hotel group. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.

Quality is what we are all about at Firmdale and that’s from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognized for your individual contribution then this is the company for you. As a result of our success we are a rapidly expanding group and therefore are able to offer excellent career progression along with individually tailor made career development plans.

The behaviours we value at Firmdale are;
•Positive can do attitude, Enthusiastic and passionate, Consistently professional, Friendly and Attentive, Interested and Driven and Genuine/Loyal/Honest

The behaviours our managers will demonstrate are;
•Genuine care for their people, Customer focused, Involve people and Empower, Show consistent appreciation, Show real trust, Listen and Act, Give clear expectations, Encourage teamwork, Driven/Passionate and Ensure work is fun

Benefits for working for Firmdale;
•Extensive training and development opportunities, Career planning and progression.
•Competitive salaries
•Free Dry Cleaning for uniforms and discounted dry cleaning for employees personal items
•Meals on duty
•Incremental Holiday starting at 20 and going up a day each year to 25 days.
•Experience Vouchers (which are redeemable during your employment)
Incentive Schemes;
•Departmental Incentive Schemes
•Recruitment Incentive Scheme
•Employee of the month/year awards

Contact details

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