Made Offer Adviser

The Service Centre is a relatively new department within Hobsons - an established global company in the higher education sector. We are expanding quickly and have unique international experience as a provider of enrolment management solutions to higher education institutions in the US, Australia and the UK.

This is an entry-level role in our contact centre, assisting the Student Support Officers primarily with outbound phone and email campaigns to prospective international students wanting to further their studies in the UK.

Due to the fact that we liaise with a large number of Chinese students, the successful candidate will need to be fluent in both English and Mandarin.

You will be able to multi-task, learn quickly and have some interest in the higher education
industry. This is an exciting industry to work in with niche requirements to which we bring a global
context and expertise. We strive to build effective working relationships with our university
partners and to ensure a high quality of service is provided to the prospective students.

If you want to join an energetic, fun team and can bring enthusiasm and willingness to the role then this is for you.

Key Responsibilities

Ensuring that offer follow up is being completed in line with Service Centre and Client Service Level Agreements

To ensure that all Made Offer targets are met on a daily/weekly basis

To ensure that Quality Assurance standards are met

To ensure that phone calls to clients / students are dealt with promptly and efficiently

Specific to Made Offer reporting - to ensure that the Service Centre meets its reporting requirements

Being proactive in identifying potential operational issues and raising these with the Management team

Contributing to the continuous improvement of work practice and work flow

Essential Skills

- Fluent in Mandarin and English (spoken and written)
- Ability to perform well under pressure and multi-task
- Experienced in working in a proactive, rather than reactive manner
- An good knowledge of Excel, Word and PowerPoint
- An excellent standard of written and verbal communication skills
- Excellent time management and ability to meet deadlines
- High level of skill in dealing with students
- Ability to maintain focus and perspective at all times


Personal Skills Required

- A positive and professional attitude
- Supportive
- Conscientious
- Excellent communication and interpersonal skills
- Patience – must be able to work in a cool and calm manner even when dealing with students with poor communication skills
- Enthusiastic

Desirable skills

- Knowledge of international education market
- Experience of CRM’s



Additional Information

Location: London EC1Y 8RN
Status: Full Time, Permanent
Reporting to: Service Centre Operations Manager
Job Category: Customer Support/Client Care
Salary: £18,000
Relevant Work Experience: Less than 1 Year

Contact details

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