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Seasonal Customer Service Team Member

Date posted: Tuesday 10th November

Location: Wimbledon

Based – Wimbledon
Starting Salary: £16,500 +bonuses

We love our customers and are looking for enthusiastic and positive team players to help us give them the best possible service during our busiest time of year!

We’re looking for a group of people to join our customer service team on Monday 23rd November for a maximum of eight weeks. After this eight week period there may be the opportunity to apply for a permanent position!

Exceptional service is extremely important to us, and so are the people who provide it. We have an absolutely brilliant team of people who love talking to and writing to our customers. We give them the freedom to do a great job: there are sensible shifts, no call scripts and an emphasis on service rather than sales.

We need people who
• Love giving great service,
• Take great pride in their work,
• Have a “can do” attitude,
• Have a clear speaking voice and fabulous telephone manner,
• Have excellent communication skills, good grammar and spelling,
• Can type with accurate data entry skills, and
• Have previous customer service experience.

You will be given plenty of training about organic farming and the food that we sell, to make sure you know your papayas from your prickly pears!

Benefits
• The salary is £16,500 per annum.
• 20 days holiday plus bank holidays pro rata.
• A free box of organic fruit and vegetables to take home once a week and you can buy from Abel & Cole at a discount of 35%.

Terms and conditions

These roles are temporary positions for a maximum of eight weeks but there may be the opportunity to apply for a permanent position. You will be given a 24 hour contract and will be scheduled between 24 and 40 hours work a week.

You will need to be available Monday – Saturday to cover the shifts below. You will work a maximum of five days a week.

Monday – Friday

• 08:00 - 17:00
• 08:30 – 17:30
• 09:00 - 18:00
• 09:30 – 18:30
• 10:00 - 19:00
• 10:30 - 19:30
• 10:45 – 19:45

Saturday

• 08:45 - 17:15

We are open on Bank Holidays and you will need to be available to work over the Christmas and Year period. We will be closed on Christmas Day, Boxing Day and New Years Day.

Company Background
Abel & Cole is an award-winning organic food home delivery service. Founded by Keith Abel in 1988, Abel & Cole currently delivers to over 25,000 customers each week. We are enjoying tremendous popularity and are continually expanding our delivery area. We have a fantastic website, where most of our customers manage their orders online. Abel & Cole employs around 230 staff across three sites. Our main office is in Wimbledon, South London; our management, customer service and much of our admin is done here. Our main packing warehouse is in Andover, Hampshire; we have several drivers based here and also an office team.

Abel & Cole has succeeded in marrying principles with profit. The company plans crops and other produce in advance with its suppliers and guarantees an agreed fair price for them. We take numerous initiatives to support British growers and the local community, and we treat our staff well, with thriving social events and welfare schemes. Abel & Cole’s environmental record is also impressive, including developments on recycling, biodegradable packaging, and alternative fuels. We are proud of our company culture, which combines friendliness, supportiveness and humour with outstanding levels of achievement at work. The company firmly believes that corporate responsibility is not just compatible with commercial success—it underpins it.

Abel & Cole’s product and service are second to none. We seek out small, local producers who supply us with food and drink which is hard to come by elsewhere. The range includes seasonal fruit and vegetables, freshly baked breads, fish, meat, dairy products, drinks, and an expanding selection of luxury goods. Our service is uniquely flexible and continues to evolve to meet our customers’ needs. For such reasons as these Abel & Cole has won much praise and many awards, including the industry’s top accolade, the Soil Association’s Organic Retailer of the Year.

In 2005 we also received the Queen’s Award for Sustainable Development, in recognition of our exceptional record on commercial, environmental and social sustainability. We have ambitious plans for the coming years and are confident of continuing success thanks to the skilled and dedicated team we have working here.

Location
Abel & Cole’s head office is based in Wimbledon. Our address is: 16 Waterside Way, Wimbledon, London, SW17 0HB.

Transport
There is plenty of parking space in the secure, gated car park. There is also be bike parking, and we have a bike scheme which gives staff loans to buy bikes at massively reduced prices.

The nearest station is Haydons Road, served by First Capital Connect via Kings Cross, Elephant and Castle, and Wimbledon routes. It’s a ten-minute walk to the offices from there.

The nearest tube stations are South Wimbledon, Tooting Broadway, Wimbledon Park and Colliers Wood. These stations are 20 – 30 minute walk from Waterside Way. It is possible to shorten your journey by catching Bus 200 from Wimbledon Park or Colliers Wood stations to Haydons Road Station.

To apply
If you would like to join our team, please tell us why! Send us your CV with a detailed covering letter, explaining why you are excited about the role and what you can offer. The application should be sent for the attention of Rhiannon Larkman to jobs@abel-cole.co.uk