Banking / middle office / settlements / insurance jobs
Claims Handler
Crusader
Salary; £16,000 - £19,000 OTE
Location; Twickenham
Vacancy; Permanent
Benefits: Stakeholder Pension
Crusader is one of the UKs 10 largest accident management companies by size, handling a client base that produces between 50,000 & 60,000 new RTA related claims a year. We are recruiting candidates to join various departments within our company:
Customer Service Representative
To offer advice and assistance to clients in relation to the claim, and to provide full claims management.
Receive inbound calls from clients and/or brokers and handle the query directly or, where necessary chase up the relevant information and update the client.
Make outbound calls following client or broker request giving clear feedback to the Client.
To actively chase a claim and progress the file with every action..
Ensure the client is fully aware of the position of their claim and regularly kept up to date.
Claims Handler
To offer advice and assistance to clients in relation to the claim, to progress the claim and aim to get the claim resolved as quickly as possible.
To contact third party insurers to recover losses.
To argue the point of the client and provide supporting evidence.
To have a have an excellent understanding of the claim, the losses and the background of the file.
Where a dispute may occur agents must negotiate the best possible terms for the client.
Ensure the client is fully aware of the position of their claim and regularly kept up to date.
Skills:
Candidates should be target motivated and ambitious.
Excellent communication and customer service skills are a must.
Candidates should be articulate and able to use persuasive skills to appeal to clients.
Basic skills in Microsoft Word and Microsoft Outlook preferred.
Candidates should be self motivated and enthusiastic working towards realistic and achievable targets.
Training:
Claims experience is not essential as full training will be provided. This is an exciting opportunity with great bonus and career prospects, working in an enjoyable, busy office that works hard to achieve set targets.
Hours:
37.5 hours per week plus working Saturdays on a 1 in 4 basis.
Operating on a 2 shift rotational pattern between the hours of 9.00am & 7.00pm Monday Friday, 9.00am 13.00pm on Saturdays on a 1 in 4 basis
If you are bright, vivacious, and up to the challenges that will come your way, this job is for you! Candidates must be eligible to live and work in the UK.
Please send your CV to Vacancies@c-claims.com and in the subject please put role you are applying for or post them to
Natalie Hanson
2nd Floor, UK House,
82 Heath Road, Twickenham
TW1 4BW
Contact details
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