2nd Line Technical Support Engineer



We are a global Networking manufacturer with sales offices in every major European country. We are looking to recruit a 2nd Line Technical Support engineer with at least 2 years experience to support our wide range of networking solutions. We are inviting candidates with the following experience to apply.



Experience and skills required:

• Certification such as CCNA or equivalent.
• Previous support experience - 2 years or more.
• Good knowledge of Broadband Internet technologies.
• Ethernet Switching (VLANs/IGMP Snooping/Spanning Tree Protocols/802.1p).
• Layer 3 switching (DSCP, RIP, OSPF).
• Network Security (Firewalls and VPNs).
• Network Storage (NAS and SAN’s).
• Wireless Technologies (802.11a/b/g/n, WMM, WDS).
• Fibre optic technologies.
• Network Management Protocols (SNMPv2, SNMPv3).
• Excellent understanding of Windows XP, Vista, Windows 7.
• Knowledge of MAC OS will be an advantage
• Knowledge of Cisco Switches.



Personal qualities and values required:

• Keen to learn.
• Professional.
• Honesty.
• Good speaking / telephone manner.
• Able to attend customer’s events.
• Able to communicate with confidence in face to face engagement situations.
• Able to manage client’s expectations.
• Caring attitude towards the client.
• Able to attend customer events.
• Good Technical and soft skills.
• Self motivated.
• Tenacious.



An excellent salary is offered and good benefits including 21 days Holiday; the hours will be 9.00am to 5.30pm.

If you are interested in supporting the latest technologies and working for a worldwide leader and award-winning designer, developer and a true manufacturer of networking, wireless, broadband, digital electronics, voice and data communications equipment; then please send your CV/resume to the contact email.

Preference will be given for those candidates living near the NW10 area of London.

Contact details

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