Hello people, i need an advice urgently from anyone with some employment law knowledge.

I work in a call centre as a customer service agent.
I called in as a customer to request a discount on my exhorbitant ...... bill from my employer and my colleague who took the call decided to seek some advice off a team leader so i told him that i didnt have any faith on a particular team leader whom should be on duty on the day, prompting that they seek advice off another team leader (as any customer can rightly request due to a possible previous bad experience)

This team leader has now written a grievance complaint against me for making a derogatory remark about him.
Has my employer got any right to make me answer to my comment on that call considering i was a customer when i made this call and the main subject / reason for my call was to request for services provided by my employer.

I was a customer at the time I made the call and customers dont get complaints laid againt them do they?

Am i being bullied?
What can i do? (besides telling them i do not believe I their decision to raise this with me)




to my work and discussed my electric

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