London retail jobs

Customer Service Advisor

Date posted: Monday 19th October

Location: Acton

Job Description and Specification
Customer Services Adviser
£17,420

Context of the Role

The Access Store is the operational heart of the company. The role of the Customer Services Adviser is to ensure Access customers receive a consistently high level of service.
In addition to providing day-to-day help to our customers, the Customer Services Adviser will contribute to the overall cleanliness appearance and overall effectiveness of the operation and, in the absence of other management, may be required to take responsibility for other Store activities.

Principle Objectives:

The principle objectives of the Customer Services Adviser are to guarantee Access customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.
To achieve this, the customer service advisor will:
Contribute to the achievement of the financial targets of the store
Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
Respond effectively to the diverse needs of each customer
Ensuring the store presents itself to a high standard of cleanliness
Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
Comply consistently with all company procedures

Main Duties:

Deal effectively with sales enquires from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
Maximise every sales enquiry to ensure the store hits its target
Complete all administrative tasks to ensure compliance with company procedures
Maintain a clean and tidy store
In instances of lone working or in the Store Manager and Supervisors absence take key holder responsibility.
Ensure that the store ‘bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt
Ad hoc duties
Person Specification:
In order to be successful in the position the jobholder will need to demonstrate:
A good level of written and verbal communication skills
Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the phone
Self discipline, working within guidelines and procedures whilst being attentive to detail
Comfortable working in a small team environment and adapt to lone working
Project confidence and knowledge of Company products and services on completion of the induction and probation period

Accountable to: Store Manager

Responsibilities:

• Day to day liaison with customers
• Achieving a high level of customer service and satisfaction
• Achievement of weekly, monthly and yearly sales targets
• Lone Working
• Housekeeping