Surfdome.com CUSTOMER SERVICE ASSISTANT

Surfdome.com is the fastest growing online lifestyle company in the UK. We offer the largest range of lifestyle clothing and accessories from over 100 well known surf, skate, snowboard and outdoor brands. Surfdome.com has an enviable reputation for customer service and regularly goes above and beyond customer expectations. We are looking for a Customer Service Assistant to join our team you are motivated and enthusiastic and can work flexible hours.
The position will be worked on a rotating shift to cover the opening hours 8am to 8pm Monday to Friday and some weekends; paid at £7 an hour. The position is full-time.

DUTIES:
• Responding to and dealing with customer communication by email.
• Receive inbound calls.
• Resolving customer requests, questions and complaints.
• To maintain accurate administrative and IT records as directed.

REQUIREMENTS:
• Proficient in Excel, Word and other relevant software with excellent and proven administration skills.
• Previous experience of delivering customer service either face to face or on a helpdesk.
• Have a basic understanding of processing orders, stock management, managing backorders and next day delivery services.
• Demonstrate excellent communication skills – a confident telephone manner and excellent written skills, combined with the ability to communicate with a range of different people.
• Believe in doing what it takes to keep our customers happy!
• You will need good attention to detail and be able to follow procedures accurately.
• Have good organization and time management skills
• You must be legally allowed to work in the UK.
• References from your previous employers will be required.

To apply for the positions please send your C.V. to jobs@surfdome.com.

Contact details

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