A vacancy has arisen for a head of Customer Service Manager in our busy Health Spa/Club in Richmond upon Thames

We are looking for an enthusiastic, customer focused person to lead our front of house team. You should be able to manage a team of customer service advisors implementing training and development of the team in order to exceed client expectations.

About the role

You will work as part of the management team assisting in delivering the highest standards of customer service and striving towards improving clients satisfaction levels

You will demonstrate a friendly and professional manner at all times both on the telephone and when meeting and greeting members within the club

In addition to dealing with customers face to face you will deal with phone inquires, bookings and implementing good operational systems, recruitment, membership show rounds sales work alongside sales and marketing team.


We are looking for the following-

Experience in handling customers and passionate about offering an exceptional service

Experience in managing a team, rota's, recruitment and training, implementing new procedures and systems

Experienced in member show rounds and up selling to high end clientele within a 5 star environment

An enthusiastic and driven individual, able to meet targets and deadlines

Excellent communicator with good command of the English Language

You will have strong sales ability with a flair for marketing

Have till experience and cashing up

IT, administration skills and multi task

Previous of experience of working in either a Spa, Health Club or Hotel would be an advantage


About the benefits-

Good basic salary plus commission

Complimentary use of the facilities

Supportive environment offering training where needed

Hours 40 hours split over a 7 day period

Shift hours 6.30am - 14.00pm early

2.00pm - 22.00pm late

10.00am - 18.00pm mid

(Must be willing to work some weekends)


To apply send a CV and covering letter to Carolan Brown General Manager

Contact details

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