The Company
Working for a large communications company based in West London

Responsibilities

This role requires a dynamic person who is committed to the company's 5 fundamentals with a passion for delivering excellent customer service whilst ensuring the company collection process is maintained. Has an ability to minimise company exposure to debt and can maintain excellent quality in a high call volume environment. Ensuring SLA and collection targets are met or exceeded. Able to adapt to a changing environment to meet business needs.

Duties

Make outbound calls to customers within collection path requirements
Ensure collection targets are met whilst maintaining high quality standards
Resolve customer queries by phone email fax or letter
Update customer records accurately
Increase direct debit penetration
Manage the relationship with the customer and collection agencies
Actively work to retain customers
Carry out other ad-hoc duties as required

We are looking for candidates with a minimum of 1 years experience in a similar role







Robert Half Limited is acting as an employment business for temporary positions and an employment agency for permanent positions. Robert Half Limited will only consider candidates who have a legal right to work in the United Kingdom. Robert Half is committed to equality of opportunity for all candidates and suitable candidates with more experience to that stated are welcome to apply.

Contact details

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