This is a direct placement with a network services company. We are not an agency.

Company Overview
Netstar specialises in building and supporting IT network and telecommunications infrastructure for small and medium businesses in London and South East England. We offer a diverse range of consultancy, deployment and support services giving us the ability to fulfil specific tasks or end-to-end solutions by working with or as our client’s IT department.

We are a vibrant, rapidly growing company with passion for customer service and technology. We are a Microsoft Gold partner and you will be exposed to such topics as virtualization, network design, disaster recovery, business continuity, hosting services, security and bespoke managed solutions.

Current Opportunities
Roles: Support Engineer
Type: Permanent
Reporting to: Helpdesk Manager
Location: Ilford, Essex
Rate: Circa £18,000 to £26,000 (depending on experience) plus holiday, financial & training benefits.

Core Responsibilities:
The successful candidate will have the experience and skills to support the following job responsibilities.

Technical Support and Incident Management:
• 1st and 2nd line support
• Client communication
• Phone/email/remote support
• Desktop & Server Network administration
• Escalation management
• Ensuring job management protocols are followed
• Ticket completion
• Ensuring deadlines are met

Research, Documentation and Administration:
• Technical design and documentation
• Product and service research

Minimal Requirements:
If you do not FUFILL ALL of the minimal requirements, please do not submit your application as it will not be considered.

• At least 2 years experience in a similar support role
• Knowledge of Microsoft Desktop & Server technologies
• Excellent customer service skills
• Ability to communicate technical issues to all levels
• Excellent written and spoken English skills
• Excellent interpersonal skills & team player attitude
• Ability to work in the UK

Beneficial Qualifications:
• MCP(s), MCSE
• CCNA
• Previous experience in a Managed Service Provider

How to Apply
If you are passionate about customer service, looking to work in a young, dynamic, enthusiastic environment and meet ALL the minimal requirements, please send the following:
• Your CV
• A covering letter
• Salary expectations
• Availability including any notice periods and visa restrictions

Contact details

• Email: Click here to reply to this ad

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