1.To ensure that the highest level of service is provided to all guests and clients of the hotel, when being dealt with by Front Desk personnel, to maximise guest satisfaction. Ensuring the desk is never left unattended.

2.To ensure that all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations, optimise guest satisfaction, and record outcomes.

3.To ensure that all control procedures pertaining to the processing of revenue are adhered to at all times, and any discrepancies are reported to the Reception Manager or Team Leader immediately.

4.To participate in sales activities as and when required ensuring they are kept informed of all promotions at the myhotels.

5.To be fully conversant with all legislation in respect of hotel sales, payment of services, registration of guests, data protection and ensure they are complied with at all times.

6.To maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture at all times.

7.To constantly check all Front Desk work areas to ensure cleanliness and tidiness. Reporting and following up any maintenance issues immediately to the maintenance office.

8.To ensure the Front Desk filing is complete and accurate at all times ensuring any necessary records are kept and up to date.

9.Ensures all guests receive a warm and courteous welcome at check in, rooming first stay guests and VIP’s.


*You will be contacted if your skills and experience fulfils the criteria of the role and if the position is still available. Otherwise, your details will be kept in our confidential files should a suitable vacancy arise. We appreciate that not all candidates wish their details to be held on a database and would ask that you notify us if this is the case.

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